We're here to help.
Have a question about your order, the Mello Pod, or anything else? We'd love to hear from you.
How can we help?
We aim to respond to all enquiries within 24 hours, Monday to Friday. For urgent order queries, please include your order number in your message.
Orders & delivery
Questions about your order, tracking, or delivery? We ship within 1–2 working days and offer free UK delivery on all orders.
Returns & refunds
Not happy? We offer a 30-day happiness guarantee. Get in touch and we'll make it right.
Product questions
Want to know more about the Mello Pod before you buy? Check our FAQ section or drop us a message.
Partnerships & press
Interested in collaborating, stocking Mello, or covering us? We'd love to talk.
Send us a message
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Thank you for getting in touch. We'll get back to you within 24 hours, Monday to Friday.
Looking for quick answers?
Check out our FAQ section on the Mello Pod page — we've answered the most common questions about sounds, battery life, returns and more.
View FAQ